FAQ

Frequently Asked Questions

What is marquee hire? +

Marquee hire refers to the rental of temporary structures, typically made of fabric or PVC, used for events and gatherings. These structures are versatile and can be set up in various sizes and styles to accommodate different types of events, such as weddings, parties, corporate functions, and exhibitions.

What are the benefits of hiring a marquee? +

Hiring a marquee offers several advantages. It provides a customizable and flexible space that can be tailored to your specific event needs. Marquees can be set up in various locations, including gardens, parks, or even on concrete surfaces. They also offer protection from the elements, allowing your event to proceed regardless of the weather conditions. Additionally, marquees provide a unique and stylish setting that can be decorated to match your desired theme or ambiance.

How much does marquee hire cost? +

The cost of marquee hire can vary depending on several factors, such as the size of the marquee, the duration of the rental, additional features, and any specific requirements for your event. It is best to contact marquee hire companies directly to discuss your needs and obtain accurate pricing information.

What services are typically included in marquee hire? +

Marquee hire services generally include the delivery, set up, and dismantling of the marquee. We offer additional services such as flooring, lighting, heating, furniture, decoration, and event planning assistance. It is important to clarify the specific services included in your marquee hire package.

How far in advance should I book a marquee? +

It is advisable to book your marquee as early as possible to secure your desired date and ensure availability. Popular dates, such as weekends and during peak event seasons, tend to get booked quickly. Booking several months in advance is recommended, especially for larger or more complex events.

Are there any restrictions or permits required for marquee hire? +

The need for permits or restrictions depends on the specific location where you plan to set up the marquee. Some venues may have specific rules and regulations regarding the use of marquees, particularly in public spaces. It is important to check with the venue or local authorities to ensure compliance with any necessary permits or restrictions.

How does furniture hire work? +

Furniture hire is a service where you rent furniture for a specific period of time. You select the furniture pieces you need, and a professional team delivers and sets up the furniture at your event venue. After your event, the furniture is collected and returned by the hire company.

What types of events can benefit from furniture hire? +

Furniture hire is suitable for a wide range of events, including weddings, corporate functions, conferences, trade shows, exhibitions, parties, and more. Any event that requires seating, tables, or other furniture can benefit from furniture hire services.

What types of furniture are available for hire? +

We offer a variety of options, including chairs, tables, sofas, ottomans, bar stools, benches, and more. You will also find accessories such as table linens, chair covers, and decorative items.

Can I customize the furniture hire package? +

Yes, we offer customizable packages to suit your specific needs. You can choose the quantity and types of furniture you require, as well as any additional accessories or services you may need.

How long can I hire the furniture for? +

The hire period is usually flexible and can range from a few hours to several days, depending on your event requirements. You can discuss your specific needs with our team upon a quote request to determine the ideal hire period.

How much does furniture hire cost? +

The cost of furniture hire varies depending on factors such as the type and quantity of furniture, the duration of the hire, any additional services or accessories, and the location of the event. It's best to request a quote from the furniture hire company to get an accurate cost estimate.

What if the furniture gets damaged during the event? +

It's important to read the terms and conditions of the furniture regarding damages. We may charge a damage deposit that is refunded upon the safe return of the furniture. In case of damages, the cost may be deducted from the deposit or charged separately.

Can I view the furniture before hiring? +

We have a showroom located in Mittagong where you can view the furniture before making a decision. This allows you to see the quality and style of the furniture in person and make an informed choice.

How far in advance should I book furniture hire? +

ย It's advisable to book furniture hire as early as possible to ensure availability, especially during peak event seasons. Popular dates and specific furniture pieces may get booked quickly, so it's best to secure your booking in advance.

Can the furniture be delivered to any location? +

We offer delivery to a wide range of locations. However, it's essential to confirm with us if we can deliver to your specific venue and if there are any additional charges associated with the delivery.

What is your cancellation policy? +

In the event of cancellation by the hirer more than 7 days prior to delivery date, 20% cancellation fee applies. Should a deposit have been made, the deposit will be transferred as a cancellation fee. Cancellation within 7 days of the anticipated delivery date will result in a 100% of the total order amount cancellation fee. (7 days fall within weekdays only, weekends not included). Cancellation or postponing your event due to weather or unforeseen circumstances may allow a change in the event date, should notice be received within 72 hours of the anticipated devilry date, subject to availability & equipment availability. By changing your event date you are acknowledging and understanding a 50% fee of the total invoice will be charged. This charge will cover the packing, preparation & labour of your equipment for the original event date. If the original order has been postponed while we are onsite, we have the right to charge 100% of your invoice total for the new event date. Should the hirer choose to terminate the hire earlier than stipulated, no refund or credit will be issued.

What areas do you service? +

We service all of NSW. We deliver to all areas, until the freight charges outweigh the hire charges. We then have the option of customer collect & return on some items.

Can someone else collect my equipment for me on my behalf? +

Someone else can come and collect your equipment for you. Please let us know beforehand and ensure they have all of the information they need for the pickup. They will need to provide their drivers licence on arrival.

What payment methods can I use? +

We have three payment options. These include bank transfer, cash payment or credit card payment over the phone. (Credit card payment will incur a fee based on what card you use).

What happens if equipment gets damaged or lost? +

The hirer shall be responsible for any losses or damages made to the equipment hired including packaging, in which they were supplied in, except damages caused by reasonable wear & tear.

Do you offer site meetings? +

We offer site meetings to clients who request them, based on our weekly schedule. This is mostly done to measure up for marquees, flooring etc. If we believe a site meeting is not completely necessary we will advise otherwise.

Do all your marquees have walls? +

White walls are included in the price of a marquee, however clear walls will incur a charge. If you chose to leave some/all walls off the price of the marquee will not change.

When typically is delivery & pickup scheduled? +

Depending on the event, delivery is generally scheduled the day before the event unless requested otherwise. Pickup in generally the day after the event unless requested otherwise If the event is on a weekend, delivery is usually on the Thursday or Friday before and pick up the Monday or Tuesday after. Delivery & Pickup dates are subject to change slightly in some circumstances. We would keep you informed, but please allow for this.

What is the standard hire duration? +

We hire our equipment per event/weekly hire. We do not charge per day.

How can I get a quote? +

You can get a quote by filling out the Contact Us section on our website. Alternatively you can email us directly at sales@marqueeoversydney.com.au or feel free to give us a call on 02 9602 2114 When requesting a quote please include as much detail about your event as possible including event date, location, quantities of each item and your contact details.

If I want you to beat a competitorโ€™s quote by 10%, how do I go about this? +

Please send through to our email a written quote from the competitor and we will see what we can do price wise. If you already have a quote with us and you want us to compete with another company, please ensure the competitors quote has the same equipment as our quote has. Please note that we will only compete with reputable hire companies. We will only compete in cases that are in line with our terms and conditions.

Do you set up all of the equipment? +

All quotes include setup of Marquee, Flooring & Lighting. Unless otherwise stated set-up of equipment is not included in the charges. This service can be requested and quoted upon request.

What is the equipment returns policy? +

Glassware, crockery & cutlery must be returned clean and re-boxed to avoid a cleaning fee. Cushions supplied with Tiffany Chairs must be packed in bags to avoid labour fee. Tiffany Chairs must be stacked (6 high) ready for collection. All equipment supplied must be packed ready for collection and returned in the condition received to avoid additional fees which will be charged at a minimum of $200.00 (labour fee) to the credit card supplied. Including but not limited to damage goods will be charged to the credit card supplied.

On delivery day, what preparation do I need to make to my yard? +

Your yard must be clean and ready for us to install your equipment. This includes clotheslines & trampolines. If a trampoline needs to be moved a $40.00 fee will be charged and if a clothesline needs to be moved a $120.00 fee will be charged. The area must also be cleared of all dog/cat droppings, as we will not clean this for you. Our crew will not begin work if it is not clean & a $30.00 fee per hour & per crew will be charged.